Privacy

INTRODUCTION

Expatriate Counseling (website url address: https://ExpatriateCounseling.com ) appreciates your business and trust. We are a Netherlands based company, with an office in Thailand. Please read this Privacy Policy.

  1. DATA COLLECTED

DATA STORAGE LOCATION

We are a Netherlands based company, with an office in Thailand and operate web servers hosted in The Netherlands. Our hosting provider HOSTNET B.V. adheres to the EU “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.

PURCHASE DATA

To receive product support, you have to have one or more purchase codes from our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly. 
  1. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

  1. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

  1. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
  1. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. 

  1. HOW LONG WE RETAIN YOUR DATA

If you register on our website, we only store the personal information you provide in your user profile until you deregister or delete your account. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

  1. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

  1. YOUR DATA RIGHTS 

GENERAL RIGHTS

You can request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Expatriate Counseling permits residents of the European Union to use its Service. Therefore, it is the intent of Expatriate Counseling to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

  1. THIRD PARTY WEBSITES

Expatriate Counseling may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Expatriate Counseling, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Expatriate Counseling bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links. 

  1. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

Due to client confidentiality Expatriate Counseling shall not release your information in response to a request from a government agency or a private litigant. In the event that we receive a subpoena affecting your privacy, we will contact you first to give you an opportunity to file a motion to quash the subpoena. 

  1. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.